Front of the house Team Member Day Time

Chick-fil-A•Melrose Park, IL

42d

About The Position

As a Team Member, you play a crucial role in our success. In selecting Team Members, we are looking for hard-working, coachable individuals who share our passion for making an impact in the local Melrose Park community. You will interact directly with guests, serving their needs with remarkable service and hospitality. We are currently prioritizing daytime availability for this role. If you are someone who thrives in a fast-paced environment and is available during the day, we would love to hear from you! Team Members are responsible for creating and maintaining a fun, enthusiastic, emotionally connected atmosphere for all guests and Team Members who come into contact with the Chick-fil-A Melrose Park brand. Foundation of Hospitality Treating all with honor, dignity and respect 1st Mile: Core 4 Create eye contact Share a smile Speak with a friendly tone Always say "My Pleasure" 2nd Mile: Create a Moment Offer a warm welcome and fond farewell Personalize with Guest's name Perform table touch-ins (To respect social distancing measures, limit engagement with Guests at table.) Find the "little things" to spread joy

Responsibilities

Work your scheduled shifts and arrive on time every shift
Arrive for your shift in full uniform: shirt, pants, non-slip shoes, name tag, pen (men must abide by according to new male appearance guidelines , women with long hair should have it pulled back into a ponytail/bun/braid)
Keep a "sense of urgency" and a "pep in your step" when it comes to serving our Guests
Serve > Stock > Sanitize. When things slow down, know what you should be doing next
Giving up a scheduled shift should be rare
You will be trained in the "Chick-fil-A" way, strive to hold to that standard
On arrival for your shift, check in with a leader for your assigned position
Stay focused on your assigned position and relevant duties, and strive continue developing in that position
Although you may have a favorite, be willing and flexible to learn and serve in any position
Always serve the guest first, then stock sauces, cups, ice, tea, etc, then clean and tidy
Greeting guests
Taking orders on POS
Handling cash/credit card transactions
Maintaining cleanliness and stocking on Front Counter during peak and non-peak hours
Maintaining clean tables, floors, restrooms, foyer, patio, and playground through all peak and non-peak hours according to CFA standard - There is ALWAYS something to do!
2nd Mile Service - interacting with guests who are dining in, offering them exceptional service
Accurately listening and plugging in guests orders on iPads while maintaining a sense of urgency without rushing the guest
Properly handling cash payments before guest makes it to the window
When inside, taking orders on headset while making drinks/desserts or bagging
Fulfilling guest orders while on window - handling payments and the CFA One app

Benefits

Competitive pay, with raises available based on performance
Flexible Scheduling
Health Insurance Offerings
Free Meals every shift
401k Retirement Savings and Matching
Scholarships
Paid Time Off
Access to Chick-fil-A Marketplace, a platform which offers a variety of online discounts and on-site services, including
Cellular, Automobile, Electronics, Entertainment, and Printing/Shipping Discounts
Employee Outings
Christmas/Summer Parties
Positive and Uplifting Work Culture
Health Insurance Available with Operator Contribution
Scholarships Available from $1,000 up to $25,000
Business and Managerial Training
Career Paths