Team Member

Whistle Express Car Wash • Reidville, SC

19h • Onsite

About The Position

The Team Member at Whistle Express Car Wash is responsible for providing excellent customer service, supporting sales and membership growth, and maintaining a clean and safe operational environment. This role involves assisting with member sign-ups, account management, and adhering to company policies. Key duties include following safety procedures, operating wash equipment, preparing vehicles, and communicating operational issues to management. The Team Member also engages with customers to ensure a positive experience, manages member accounts, stocks detail centers, empties trash, maintains vacuum stations, and performs general site upkeep. Professional conduct, adherence to uniform standards, and performing opening and closing duties are also essential. The company values curiosity, accountability, respect, and the pursuit of excellence.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed