Team Member

Whistle Express Car Wash•Thomasville, AL

1d•Onsite

About The Position

The Team Member role at Whistle Express Car Wash involves providing excellent customer service, supporting sales and membership growth, and maintaining the cleanliness and operational efficiency of various stations within the car wash. This includes the Welcome Station, Wash Station, and Convenience Station, as well as general site upkeep. The role emphasizes professional conduct, adherence to company policies, and a commitment to creating a positive experience for customers and team members. The company values curiosity, accountability, respect, and the pursuit of excellence.

Responsibilities

Provide excellent customer service with a friendly and professional attitude.
Support sales and membership growth through consistent processes and knowledgeable guidance.
Assist with member sign-ups, changes, and account management.
Follow company policies related to pricing and discounts.
Follow safety procedures and maintain a clean, organized wash area.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate effectively with team members and management regarding operational issues.
Engage with customers professionally to ensure a positive experience and encourage Google reviews.
Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
Stock and organize detail centers to maintain accessibility and inventory accuracy.
Empty trash cans regularly and maintain clean work areas.
Maintain vacuum stations by checking for clogs and emptying canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
Maintain professional conduct and adhere to uniform standards at all times.
Perform opening and closing duties to ensure smooth operations.
Clean and maintain the tunnel to ensure safety and operational efficiency.
Prepare towels and other necessary materials to support daily operations.