Team Member-Harrison
About The Position
The Team Member at Family Farm and Home is responsible for upholding the company's mission to provide exceptional service, products, and prices to customers. Key duties include maintaining store appearance through stocking, back-stocking, product recovery and assembly, and ensuring general cleanliness. Team Members operate the cash register, greet customers, and actively promote company programs such as the Loyalty program, Extended Warranties, Add-on Initiative, Financing, and Item of the Month. They handle phone calls, assist with special orders, process online customer orders using Harvester, and utilize internal systems like Farm Hand and On the Go for tasks and communication. Additionally, they assist with setting promotional signage, managing freight, ensuring store safety, preventing loss, and contributing to a positive work environment. Team Members aged 18 and above may also operate forklifts and pallet jacks.
Requirements
- Ability to work a flexible schedule including weekends, evenings, and holidays.
- Commitment to excellent service and customer satisfaction.
- Ability to communicate clearly and effectively with all customers as well as other team members.
- Organizational skills.
- Attention to detail.
- Ability to multitask.
- Knowledge of basic computer systems.
- Ability to stand for extended periods of time.
- Ability to reach, bend, twist, kneel.
- Ability to lift up to 50lbs.
- Must be 18 years old and above to operate a forklift and/or pallet jack.
Responsibilities
- Promote Family Farm and Home mission statement and family values.
- Executes daily operational goals and priorities assigned by store management.
- Utilize Farm Hand to receive communication and tasks from corporate office and store management.
- Greets customers as they enter/exit the store.
- Interacts with store customers in a pleasant and positive manner.
- Solicits customers to sign up for Family Farm and Home Programs, i.e. Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month.
- Answers phone calls in a professional manner.
- Approach and assist customers in store, on Family Farm and Home supported internet sites, as well as, processing special orders.
- Utilize POS to checkout customers and follow all cash handling processes and procedures.
- Utilizes On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
- Utilizes Harvester to complete online customer orders.
- Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
- Assists in setting promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official.
- Assists in freight, recovery and out of stock processes.
- Responsible for achieving passing scores on corporate store audits, assessments, store walks.
- Maintain awareness of in store safety issues and shoplifting activities.
- Communicates all potential issues to the store management team.
- Upholds and supports all company Loss Prevention measures.
- Operate a forklift and/or pallet jack safely and efficiently (Only 18 years old and above).
- Assists in building/assembling store displays, products, and fixtures.
- Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
- Upholds merchandising, store cleanliness and safety standards.
- Assists in the completion of Daily Operational standards checklist.
- Contributes to a positive working environment for all team members.
- All other duties as assigned by store management or company officials.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
