team member

Bagel Brands • Grand Forks, ND

19h • Onsite

About The Position

The Team Member is the core of the Caribou experience, responsible for creating day-making experiences by delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction. This role involves developing personal ongoing relationships with guests, anticipating their needs, and making knowledgeable recommendations. Team Members hand-craft beverages and prepare food offerings according to standard operating procedures, manage cash transactions, and maintain store cleanliness and organization. They are expected to be proactive, support the team and guests, and embody the core values of Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love, demonstrating a learner's mentality and resilience under pressure.

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age

Nice To Haves

• Restaurant, retail, or guest service experience

Responsibilities

• Provides incredible Guest Service by developing personal ongoing relationships with guests
• Practicing active listening and connection
• Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
• Makes enthusiastic and knowledgeable recommendations to delight guests
• Creating day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Brings joy to the opportunity to interact with others and make fun happen
• Relishes the opportunity to be helpful to others – both to team members and guests
• Has a learner’s mentality and has a desire to get better and do things correctly and effectively
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others
• Shows up ready and willing to be a reliable team player and support one another
• Is resilient under pressure and is willing to ask for help

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed