Team Member

Regal Theatres • Ft. Worth, TX

1d • Onsite

About The Position

Team members are classified based on individual theatre needs and/or employee availability, as either variable hour, part-time fixed, part-time regular, or full-time hourly employees. The primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Essential duties include regular and consistent attendance, handling emergency situations, general cleaning duties, and compliance with the company dress code. Specific duties vary by assigned role: Box Office involves operating POS, handling cash/credit, upselling Premium Viewing Experience and Regal Crown Club, ensuring MPAA rating compliance, and responding to guest inquiries. Concession involves operating POS, handling cash/credit, managing inventory, promoting Regal Crown Club, operating/cleaning concession equipment, upselling, and complying with food safety laws and alcohol service regulations where applicable. Usher duties include tearing tickets, directing patrons, inspecting bags, crowd control, in-theatre inspections for quality and theft, reporting issues to management, performing auxiliary concession sales, and maintaining cleanliness of auditoriums, restrooms, lobby, and vending equipment, as well as assisting with opening and closing duties.

Requirements

• Ability to perform each essential duty satisfactorily
• Completion of cast certification program as a cast member
• Completion of cast certification program as box office cashier or progress towards completion
• If assigned duties include the selling/serving of alcohol, responsibility to complete any legally required state or local training and obtain the required certificate
• Completion of the Regal Responsible Beverage Server training on Regal Online University (if selling/serving alcohol)
• Possess good public speaking skills
• Listen effectively and respond clearly and directly
• Perform calculations with speed and accuracy and identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition
• Possess excellent communication skills with customers, co-workers and management
• Establish goals, budget time, and set priorities to achieve desired objectives

Responsibilities

• Ensuring our guests receive exceptional service
• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with our company dress code
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons (Box Office)
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX) (Box Office)
• Promoting the Regal Crown Club program (Box Office)
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy (Box Office)
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy (Box Office)
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory (Concession)
• Promoting the Regal Crown Club program (Concession)
• Operating, preparing and cleaning of all concession related equipment (Concession)
• Up selling/Suggestive selling (Concession)
• Complying with all local, state and federal food safety laws (Concession)
• Abide by all federal and state laws with regards to breaks and/or meal periods (Concession)
• Ensure required alcohol certification and training are current where applicable (Concession)
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws (Concession)
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination (Concession)
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums (Usher)
• Inspecting backpacks and packages when applicable (Usher)
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary (Usher)
• Enforcement of MPAA rating system (Usher)
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums (Usher)
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre (Usher)
• Perform in-auditorium concession auxiliary sales as directed by management (Usher)
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium (Usher)
• Monitoring the cleanliness and operation of theatre vending equipment (Usher)
• Assisting with all opening and closing duties as assigned by management (Usher)

Benefits

• Free movie passes at any Regal location
• Discounted concessions at any Regal location
• 401(k) retirement plan with a company match (eligible after age 21 and six months of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees