Team Member - Flying Ace Express Car Wash
About The Position
Flying Ace Express Car Wash, part of Express Wash Concepts, is a rapidly growing and award-winning company offering a path to career growth and success. The company is committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to communities. With over 130 locations across six states, Express Wash Concepts has been recognized on the Inc. 5000 list for five consecutive years. This Team Member role focuses on providing exceptional customer service and driving sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. The position offers opportunities to advance to leadership roles and beyond.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Stand and move throughout the site for the entire shift in a fast-paced environment.
- Work outdoors in all weather conditions.
- Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
- Positive attitude, willingness to take direction, and a professional appearance.
- Follow safety guidelines and wear the required safety equipment.
Responsibilities
- Focus on providing exceptional customer service.
- Focus sales efforts by engaging potential customers.
- Present monthly unlimited car wash packages.
- Upsell products to existing customers.
- Educate our customers on the benefits of our Unlimited Wash Club.
- Greet and exceed customer expectations through long-lasting first impressions.
- Actively engage with customers pre/post wash to ensure 100% satisfaction.
- Maintain quality assurance through accurate Quality Control checks.
- Comply with all safety protocols and standard operating procedures.
- Properly address all customer escalations in a calm and collected manner.
- Understand and operate basic functional retail equipment (computer, POS, etc.).
- Pitch our membership when interacting with new customers.
- Learn the wash process and equipment to expand the knowledgebase.
- Perform other related duties as required and assigned.
Benefits
- Pay increases tied to training and skill development
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Paid vacation (per Employee Manual)
- Clear growth and development opportunities across 130+ locations
- A supportive team environment focused on coaching, training, and celebrating wins
- Opportunities to give back through community partnerships and EWC Cares
- 401(k) with company match up to 4%
- Educational reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
