Team Member

Regal • Chicago, IL

9d • $17 - $17 • Onsite

About The Position

Regal Cinemas at Webster Place 11 in Chicago is looking for part-time cast
members who are passionate about movies and want to be part of delivering the
best possible service, cleanliness, and movie-going experience to our guests in
a diverse, fun, energetic and engaging environment. Our Cast Members also enjoy
the benefits of access to free movie tickets and a 50% discount on concessions
in addition to flexible scheduling, competitive pay, and being part of the
entertainment industry. Regal also promotes from within and features a clear
pathway for career advancement.

Regal Floor Staff / Cast Members are the face of Regal and will provide guest
service selling tickets, concessions and/or working as an usher. The
availability to work weekends is a must. Weekday opening and/or closing
availability is preferred. Regal offers flexible scheduling, competitive pay, and a chance to be a part of the entertainment industry. Regal also promotes
from within and features a clear pathway for career advancement.

Summary: Team members are classified based on individual theatre needs, and/or
employee availability, as either variable hour, part-time fixed, part-time
regular or full-time hourly employees whose primary responsibility is ensuring
our guests receive exceptional service. Team members may be scheduled to work in
the Box Office, Concession Stand, or as an Usher.

Requirements

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
• Possess good public speaking, listen effectively and respond clearly and directly.
• Perform calculations with speed and accuracy and identify and correct errors.
• Identify problems, gather relevant data and note possible causes of problems.
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
• Possess excellent communication skills with customers, co-workers and management.
• Establish goals, budget time, and set priorities to achieve desired objectives.
• While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee may occasionally be required to lift up to 60 pounds.
• The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with our company dress code
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
• Operating, preparing and cleaning of all concession related equipment
• Complying with all local, state and federal food safety laws.
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Benefits

• Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location.
• Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed