Team Member (Auntie Anne's Northridge Fashion Mall - Northridge, CA)

FRESH DINING CONCEPTS LLC•Los Angeles, CA

23h•Onsite

About The Position

A Team Member is responsible for the preparation and presentation of Auntie Anne’s and/or Cinnabon products to the guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC. Fresh Dining Concepts is the leading Franchisee of GoTo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice, with locations across the United States.

Requirements

0-1 years of experience in the food service industry or equivalent retail experience
Current food handler certification, or ability to obtain certification within the first 30 days as required by local law
Basic math and basic reading skills
Ability to understand and carry out oral and/or written instructions in English and request clarification when needed
Strong guest focus with excellent people skills; including positive can-do attitude and quick learner
Availability to work shifts
Ability to develop and maintain effective working relationships with co-workers
Compliance with all health and sanitation laws and regulations
Minimum age to operate oven is 16 years old
Minimum age to operate mixer is 18 years old
Ability to lift 50+ pounds
Ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff
Work with agility
Ability to write simple correspondence [In English]
Ability to effectively share information in a one-on one and/or small group settings to guests, and other employees of the organization who only speak English for safety and communication purposes
Ability to test products by taste, color, and smell

Nice To Haves

Experience in computer, smart phones, iPads, retail handhelds, and POS systems
General knowledge and understanding of the food industry or retail operations

Responsibilities

Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
Roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt
Prepare specialty pretzels or other brand products for Cinnabon
Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color
Dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
Prepare drinks and bag orders using appropriate health and safety measures
Exhibit a friendly, and courteous attitude toward guests and co-workers
Host, greet, and serve guests with a smile, and take orders
Assertively and professionally suggest and upsell to increase the company’s profitability and check average
Operate the point-of-sale system efficiently with minimum voids and accurately make change
Serve and provide samples to potential guests
Set up equipment, utensils, and supplies for opening
Break down, clean, and put away equipment, utensils, and supplies at closing
Perform cleaning and maintenance procedures as directed by the team member in charge of the shift
Always comply with uniform policy and company hygiene/appearance standards
Maintains regular and consistent attendance and punctuality
Complies with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.)