Team Member

Heirloom Group•Orem, UT

23h•Onsite

About The Position

Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands, focused on creating meaningful experiences for customers. They believe in the importance of local community and partnerships, striving to let the inherent beauty of their ingredients shine in comfortable and nurturing spaces. The company is dedicated to cooking food, running restaurants, and fostering a positive environment.

Requirements

Strong numerical and math skills for accurate transaction processing.
Excellent communication and interpersonal skills.
Familiarity with POS systems and basic computer skills.
Ability to work in a fast-paced environment with attention to detail.
Flexibility to work evenings, weekends, and holidays.
Knowledge of food safety and hygiene standards.

Nice To Haves

Previous cashier or customer service experience is preferred.

Responsibilities

Greet customers with a friendly and welcoming attitude.
Provide excellent customer service by answering questions, offering assistance, and processing orders accurately.
Receive and process customer orders, ensuring accuracy in item selection and pricing.
Enter orders into the point-of-sale (POS) system promptly and efficiently.
Address customer concerns or issues related to orders, payments, or service.
Collaborate with management to resolve more complex problems.
Handle cash, credit cards, and other forms of payment accurately.
Provide change to customers and process transactions in accordance with established procedures.
Follow cash handling policies and procedures to prevent discrepancies.
Adhere to security measures to safeguard against theft or fraud.
Complete end-of-shift procedures, including balancing cash registers and preparing reports.
Secure cash and close out the POS system accurately.
Have a good understanding of the menu items, including ingredients and pricing.
Assist customers with menu inquiries and provide recommendations if needed.
Suggest additional items, promotions, or upsells to enhance the customer's dining experience.
Keep the cashier area clean and well-organized.
Arrange menus, promotional materials, and other items neatly.
Communicate effectively with kitchen and serving staff to ensure accurate and timely order fulfillment.
Relay special requests or modifications from customers to the kitchen.