Merkur Slots Team Member - Nights - Part Time - Paragon
About The Position
MERKUR Slots is part of the Gauselmann Group, a family-owned German company that operates in over 40 European countries and is a leading provider of gaming machines. In the UK, MERKUR Slots operates over 220 high street Adult Gaming Centres. The company is dedicated to providing customers with a warm welcome and an excellent gaming experience, achieved through first-class training and support for its colleagues. As a Team Member, you will be instrumental in creating a welcoming atmosphere and delivering a great gaming experience. The company focuses on providing excellent customer service in a safe and modern environment, with teams collaborating to ensure an exceptional customer journey.
Requirements
- Excellent communication and people skills
- Passion for providing first-class service
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays
- Ability to work on your own initiative, as well as part of a team
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
Responsibilities
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
