Team Member

1003 Daves Hot Chicken Ktown•Los Angeles, CA

17d

About The Position

The Team Member is responsible and accountable for performing specific tasks and duties assigned within the restaurant including guest service, food prep, restaurant cleanliness and teamwork. The Team Member will maintain a fast speed of service, resolve questions and concerns of guests, and follow all safety and security procedures. In addition, they: - Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities - Communicate to their immediate supervisor when additional training guidance and practice is needed - Understand how each job responsibility impacts guests, employees, and overall restaurant operations - Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions - Work together with their co-workers to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements - Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc. - Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms - Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy - Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy - Are performance-oriented and performance driven; understand performance expectations and are aware of performance results - Abide to the rules and direction given by the restaurant management team

Requirements

Current student or high school diploma/GED preferred
Must be at least 16 years old
Flexibility to work nights, weekends, and holidays
Ability to stand for long periods of time and work in a fast-paced environment
Positive attitude while conducting any and all duties
Commitment to guest satisfaction
Effective communicator with co-workers and the restaurant management team
Must have reliable transportation to work
Must have telephone or other reliable method of communicating with supervisor and co-workers
Must be able and willing to work flexible hours including opening and closing shifts
This includes working weekends/nights & holidays whenever necessary
Excellent time management skills
Strong people/guest service skills
Ability to look at the restaurant operations from a guest’s point of view
Ability to take initiative and solve problems
Able to stand for long periods of time
Able to bend and stoop
Able to work around heat
Able to work around others in close quarters
Able to lift 50-75 lbs. comfortably

Responsibilities

Maintain a fast speed of service
Resolve questions and concerns of guests
Follow all safety and security procedures
Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities
Communicate to their immediate supervisor when additional training guidance and practice is needed
Understand how each job responsibility impacts guests, employees, and overall restaurant operations
Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
Work together with their co-workers to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
Are performance-oriented and performance driven; understand performance expectations and are aware of performance results
Abide to the rules and direction given by the restaurant management team
Ensure that they abide by company policies and directives
Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
Contributes to the restaurant’s success by accomplishing the expected work during each shift consistently
Communicate effectively with team members and management to resolve any interpersonal issues as needed
Follows all company guidelines for food and cash controls
Follows all cost control guidelines to maintain and minimize restaurant costs
Properly uses all products, supplies, and equipment facilities