Team Member

Bagel Brands•Mound, MN

1d•Onsite

About The Position

At Caribou Coffee, the purpose is to create day-making experiences that spark a chain reaction of GOOD, focusing on TEAM, GUEST, and BUSINESS. The Team Member is the core of the Caribou experience, responsible for delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction. This role is an opportunity to be yourself, make an impact on the community, create life-long relationships, and serve the best coffee.

Requirements

Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
Must be at least 16 years of age.

Nice To Haves

Restaurant, retail, or guest service experience.

Responsibilities

Provides incredible Guest Service by: Developing personal ongoing relationships with guests
Practicing active listening and connection
Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
Makes enthusiastic and knowledgeable recommendations to delight guests
Creating day making experiences that spark a chain reaction of GOOD
Hand-crafts beverages to order per Caribou standard operating procedures
Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
Actively thinks and acts upon what the team and guest will need in the future
Differentiates between problems that can be solved directly and when to ask for leader support
Understands that the team is managing multiple priorities and willingly takes direction from leaders
Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
Brings joy to the opportunity to interact with others and make fun happen
Relishes the opportunity to be helpful to others – both to team members and guests
Has a learner’s mentality and has a desire to get better and do things correctly and effectively
Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
Takes ownership for and is eager to make a positive impact on others
Shows up ready and willing to be a reliable team player and support one another
Is resilient under pressure and is willing to ask for help