Team Member-Charlotte
About The Position
Family Farm and Home is a family owned and operated company based out of Michigan, with 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. The company caters to customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Family Farm and Home is committed to providing incredible product values and exceptional customer service, which has led to rapid growth. Team Members are expected to uphold the company's mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of customers who aspire to Live, Work, & Grow. Additionally, Team Members are responsible for contributing to the daily maintenance of the store appearance, including stocking products, placing items into back stock areas, recovery and assembly of products, operating the cash register, and ensuring the general cleanliness of the store.
Requirements
- Ability to work a flexible schedule including weekends, evenings, and holidays.
- Commitment to excellent service and customer satisfaction.
- Ability to communicate clearly and effectively with all customers as well as other team members.
- Organizational skills.
- Attention to detail.
- Ability to multitask.
- Knowledge of basic computer systems.
- Ability to stand for extended periods of time.
- Ability to reach, bend, twist, kneel.
- Ability to lift up to 50lbs.
Responsibilities
- Promote Family Farm and Home mission statement and family values.
- Executes daily operational goals and priorities assigned by store management.
- Utilize Farm Hand to receive communication and tasks from corporate office and store management.
- Greets customers as they enter/exit the store. Interacts with store customers in a pleasant and positive manner.
- Solicits customers to sign up for Family Farm and Home Programs, i.e. Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month.
- Answers phone calls in a professional manner. Approach and assist customers in store, on Family Farm and Home supported internet sites, as well as, processing special orders.
- Utilize POS to checkout customers and follow all cash handling processes and procedures.
- Utilizes On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
- Utilizes Harvester to complete online customer orders.
- Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
- Assists in setting promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official.
- Assists in freight, recovery and out of stock processes.
- Responsible for achieving passing scores on corporate store audits, assessments, store walks.
- Maintain awareness of in store safety issues and shoplifting activities. Communicates all potential issues to the store management team.
- Upholds and supports all company Loss Prevention measures.
- Operate a forklift and/or pallet jack safely and efficiently (Only 18 years old and above).
- Assists in building/assembling store displays, products, and fixtures.
- Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
- Upholds merchandising, store cleanliness and safety standards.
- Assists in the completion of Daily Operational standards checklist.
- Contributes to a positive working environment for all team members.
- All other duties as assigned by store management or company officials.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
