Team Member

Bagel Brands•Excelsior, MN

1d•Onsite

About The Position

At Caribou Coffee, the purpose is to create day-making experiences that spark a chain reaction of GOOD, brought to life by focusing on TEAM, GUEST, and BUSINESS. The company invites individuals to join if they are ready to be themselves, make an impact on their community, create life-long relationships, and serve the best coffee. The Team Member is considered the core of the Caribou experience, responsible for creating day-making experiences by delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

Requirements

Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
Must be at least 16 years of age.

Nice To Haves

Restaurant, retail, or guest service experience.

Responsibilities

Provide incredible Guest Service by developing personal ongoing relationships with guests, practicing active listening and connection, anticipating guest needs, proactively solving guest opportunities by demonstrating product knowledge and hospitality, and making enthusiastic and knowledgeable recommendations to delight guests.
Hand-craft beverages to order per Caribou standard operating procedures.
Heat, prepare, and serve Caribou food offerings to Caribou standard operating procedures.
Float between barista and guest service roles, willingly fulfilling all team member responsibilities.
Take guest orders and manage cash drawer, following all cash handling policies and procedures.
Maintain the look and feel of a well-run store by following cleanliness, sanitization, and organization standards.
Actively think and act upon what the team and guest will need in the future.
Differentiate between problems that can be solved directly and when to ask for leader support.
Understand that the team is managing multiple priorities and willingly take direction from leaders.
Bring the Core Values to life in all actions: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
Bring joy to the opportunity to interact with others and make fun happen.
Relish the opportunity to be helpful to others – both to team members and guests.
Possess a learner’s mentality and a desire to get better and do things correctly and effectively.
Show up in every situation looking to do the right thing, serve with love, and make the biggest difference.
Take ownership for and be eager to make a positive impact on others.
Show up ready and willing to be a reliable team player and support one another.
Be resilient under pressure and willing to ask for help.