Team Member Support Specialist

Westgate Resorts•Orlando, FL

About The Position

The Foundation Team Member Support Specialist will work directly with Human Resources, corporate management and resort management at all Westgate properties to guide and assist Westgate Team Members as they experience unforeseen emergencies. Guidance will include, but not limited to, referrals to community nonprofit partners, grant applications to the Team Member Crisis Fund, and preventative education. As a Foundation Team Member Support Specialist you will: Intake and evaluate Team Member grant request from the Team Member Crisis Fund. Work directly with Human Resources to obtain all necessary documentation. Make recommendations about financial assistance for Team Members. Follow through with approval or denial process, including counseling Team Members on additional resources, check requests, booking emergency travel etc. Maintain all tracking and reporting of requests, grants, referrals and denials. Manage loans given by Team Member Crisis Fund to assist Team Members in lieu of grants. Create and maintain Team Member Crisis Fund operation manual and community resource list, in partnership with Foundation Manager and local Foundation Ambassadors. Will include guidelines/restrictions for emergency assistance from Westgate, as well as focus area and intake process for each community partner listed. Initial and ongoing training of Human Resource representatives on community resources available to Westgate Team Members, both nationally and locally in each resort market. Assist with Foundation’s annual companywide Team Member giving campaign. Identify and train Team Members who received community resource assistance and/or Team Member Crisis Fund grants to share their stories with their fellow Team Members at campaign meetings. Assist with Foundation’s annual school-supply and holiday-toy distribution to Westgate Team Members, as needed. Assist with our annual Military Weekend event by recruiting nonprofits to attend our Resource Fair as well as assisting with the entire weekend event. Assist with other department events and projects, as needed

Requirements

Ability to maintain strict confidentiality
Proficiency with Microsoft Excel, Word, Outlook and PowerPoint Strong, problem-solving, organization, critical thinking, and time management skills
Exceptional verbal, written and presentation skills with attention to detail and quality
Exceptional listening skills
Very organized with an ability to work in a high stress, fast-paced environment to help maintain all project information and documentation
Must be able to multi-task and prioritize work with team members
Strong customer service skills
Ability to work independently and as part of a team

Nice To Haves

College degree preferred
Experience with Canva a plus
Bilingual a plus

Responsibilities

Intake and evaluate Team Member grant request from the Team Member Crisis Fund.
Work directly with Human Resources to obtain all necessary documentation.
Make recommendations about financial assistance for Team Members.
Follow through with approval or denial process, including counseling Team Members on additional resources, check requests, booking emergency travel etc.
Maintain all tracking and reporting of requests, grants, referrals and denials.
Manage loans given by Team Member Crisis Fund to assist Team Members in lieu of grants.
Create and maintain Team Member Crisis Fund operation manual and community resource list, in partnership with Foundation Manager and local Foundation Ambassadors. Will include guidelines/restrictions for emergency assistance from Westgate, as well as focus area and intake process for each community partner listed.
Initial and ongoing training of Human Resource representatives on community resources available to Westgate Team Members, both nationally and locally in each resort market.
Assist with Foundation’s annual companywide Team Member giving campaign. Identify and train Team Members who received community resource assistance and/or Team Member Crisis Fund grants to share their stories with their fellow Team Members at campaign meetings.
Assist with Foundation’s annual school-supply and holiday-toy distribution to Westgate Team Members, as needed.
Assist with our annual Military Weekend event by recruiting nonprofits to attend our Resource Fair as well as assisting with the entire weekend event.
Assist with other department events and projects, as needed

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs