Team Member - Starting Wage $12/hr - Evening and Weekend Availability Required.

Regal Entertainment Group • Tomball, TX

82d

About The Position

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members must act as a representative of Regal in a way that is consistent with our mission statement and policies; including Regular and consistent attendance, Handling of emergency situations when called upon to do so, General cleaning duties, and Compliance with our company dress code.

Requirements

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate.
• Completion of the Regal Responsible Beverage Server training on Regal Online University.
• Possess good public speaking skills, listen effectively and respond clearly and directly.
• Perform calculations with speed and accuracy and identify and correct errors.
• Identify problems, gather relevant data and note possible causes of problems.
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence.
• Perform under pressure and/or opposition.
• Possess excellent communication skills with customers, co-workers and management.
• Establish goals, budget time, and set priorities to achieve desired objectives.

Responsibilities

• Operating POS system in the Box Office, including the proper handling of cash drawer, credit cards, travelers' checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
• Promoting the Regal Crown Club program.
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy.
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy.
• Operating POS system in Concession, including the proper handling of cash drawer, credit cards, travelers' checks, gift cards, and redeemed coupons as well as concession stock inventory.
• Promoting the Regal Crown Club program in Concession.
• Operating, preparing and cleaning all concession related equipment.
• Upselling/Suggestive selling in Concession.
• Complying with all local, state and federal food safety laws.
• Abiding by all federal and state laws with regards to breaks and/or meal periods.
• Ensuring required alcohol certification and training are current where applicable.
• Tearing tickets, collecting and depositing appropriate stubs, and directing patrons to their auditoriums as an Usher.
• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary.
• Enforcing the MPAA rating system.
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Reporting to management any problems, discrepancies or unusual situations that arise at the theatre.
• Performing in-auditorium concession auxiliary sales as directed by management.
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium.
• Monitoring the cleanliness and operation of theatre vending equipment.
• Assisting with all opening and closing duties as assigned by management.

What This Job Offers

• Industry: Motion Picture and Sound Recording Industries