Team Member Services Representative (Part-Time)

Golden State•San Francisco, CA

3d•$24•Onsite

About The Position

The Golden State Warriors and Chase Center are looking for Team Member Services Representative to support the day-to-day operations related to the part-time Team Member experience at Chase Center. This role will be responsible for the maintenance and distribution of uniform and equipment as well as upkeep of Team Member Campus. This is an opportunity to support the creation of world class experiences for Team Members to set them up for success at Chase Center. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a part-time position based in San Francisco, CA.

Requirements

1 year of customer service/events experience; prior experience in inventory management preferred
Strong organizational skills and high attention to detail with a commitment to accuracy
Excellent written and verbal communication
Ability to remain professional and courteous in a high-pressure and dynamic environment
Proficiency with Microsoft Office Suite (Excel, Word, and Outlook); familiarity with Smartsheet, Google Suite, Slack, and STARS Labor a plus
Ability to work evenings, weekends, and holidays as needed
Ability to work approximately 20-30 hours per week including event and non-event days
Must be available to work 50% of major events for each month
Reliable form of transportation
Ability to lift/carry/push/pull up to 40 lbs.
Ability to sit/turn/bend/stand for long periods

Nice To Haves

Basic sewing skills and familiarity with textiles is a plus

Responsibilities

Provide an unparalleled level of service for our Team Members by accurately and efficiently processing their uniform, equipment, and timekeeping requests.; assist all Team Members in meeting uniform compliance
Prepare, distribute, record, and collect uniform and equipment utilized on event days
Maintain and safeguard the Team Member Services stockroom
Track inventory equipment levels to ensure Team Member Services are well-stocked and organized
Ensure uniform and equipment parts meet expectations standards, including being in good condition, kept clean, and replaced as needed
Receive and inventory orders from partnering vendors; report any inconsistencies to TMS Leader
Support all new hire orientations for multiple departments; provide accurate inventory to each new hire with a complete Chase Center uniform
Support the Team Member Services operations on event day and non-event day
Independently operate Team Member Services as needed in absence of GE and/or TMS Leader
Wash and/or repair garments as needed
Assist with ensuring Team Member Campus amenities (i.e., break rooms, lockers) are properly functioning. Responsible for QA, pre-and-post events
Serve as main point of contact for front line team members across multiple departments regarding feedback, questions, and resolve and/or report as appropriate
Assist with written communications to ensure timely responses to emails in the Team Member Services account
Other duties as assigned