Team Member Lead - Grocery

People's Food Coop•Rochester, MN

6d•$17

About The Position

Customer Service at People's Food Co-op is our primary focus! A Lead Clerk in our Grocery Department will assist with product ordering, production task list preparation, assistance in inventory control and record keeping, in addition to all the duties of the clerks and production workers. The Lead Clerk assists with maintenance, training, sales, ordering, receiving, preparation, stocking and display of all products in the department. The Lead Clerk assists with the daily operations of the department including training new staff, prioritization of tasks and delegation of tasks.

Requirements

Minimum of one (1) year experience in a grocery department preferred
Previous experience with ordering and inventory control
Strong organizational skills
Keen attention to detail, safety and customer needs
Strong communication and listening skills
Ability to work well with others in a cooperative environment where teamwork and constant communication is essential
Must be able to lift 50 lbs.
Required frequently: standing, walking, kneeling, squatting, bending and reaching. Also cutting, using a knife or box cutter.
Required occasionally: using the baler, trash compactor

Responsibilities

Communicate with department manager about daily activities, needs and challenges
Report performance issues to department manager in a way that is immediate, respectful and consistent
Communicate effectively and respectfully with all staff to create a positive work environment
Assist department manager with ordering, receiving, and pricing of products
Be able to correct errors and troubleshoot potential problems within the department
Assist in training department staff
Ensure all department staff are aware of any changes in policies and procedures for the department
Ensure department staff promptly and courteously answer phones and handle requests in a professional and appropriate manner.
Maintain knowledge of products and presentation methods, techniques, and quality standards
Ensure department cases and prep areas are clean
Receive product deliveries; ensuring order and invoice are accurate and ensure product quality
Prepare case and other meat department items as needed
Maintain back stock areas according to department standards
Demonstrate full awareness of current promotional events for the department
Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
Effectively communicate with customers and respond to questions and requests in a timely manner.
Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.