Team Member Experience Program Manager

Frasier•Boulder, CO

3d•$76,000 - $90,000

About The Position

Frasier is seeking a thoughtful and strategic Team Member Experience Program Manager to design, manage, and continually improve the programs that shape the team member experience across the organization. This includes employer brand expression, internal communications, onboarding, engagement, culture, recognition, and team connection. This role is hands on and program focused, serving as a key partner to leaders, Talent & Culture, and cross functional teams to ensure that our values, culture, and priorities are clearly communicated—and consistently experienced—by every team member. The core purpose of the role is to create a consistent, engaging, well communicated team member experience that builds trust, strengthens culture, supports retention, and enhances overall organizational sustainability.

Requirements

7+ years in Employee Experience, Internal Communications, HR, Organizational Development, Engagement, or related fields.
Experience managing programs and communications; experience in healthcare, senior living, hospitality, or missionâdriven organizations preferred.
Proficiency with Microsoft Office Suite; familiarity with SharePoint.
Ability to use marketing tools such as Canva or Publisher.
Comfort navigating social media platforms (LinkedIn, Instagram, Facebook).
Strong written and verbal communication skills.
Bachelor’s degree in Human Resources, Business, Marketing, Communications, or related field.
Understanding of general HR and communication practices, with knowledge of Learning & Development approaches.

Nice To Haves

Experience managing programs and communications; experience in healthcare, senior living, hospitality, or missionâdriven organizations preferred.

Responsibilities

Own and manage internal communication strategy in collaboration with leadership, Talent & Culture, and Marketing.
Partner with Recruitment to develop postings and materials that reinforce the Frasier brand and employer value proposition.
Create internal communication that is clear, consistent, transparent, engaging, and aligned with culture and values.
Ensure employer brand consistency across internal and external communications.
Bring the Frasier brand to life through storytelling, messaging, social media, and team facing materials.
Partner with Talent & Culture peers to execute and enhance onboarding programs for new hires.
Ensure onboarding and in boarding experiences are welcoming, values-based, and culture-forward.
Lead engagement initiatives including surveys, focus groups, listening sessions, and action planning.
Analyze trends and partner with leaders to address opportunities that improve team member and resident engagement.
Design and manage team member programs and meetings—including bi monthly All Teams meetings—focused on connection and organizational pride.
Manage recognition and appreciation programs, including CCARE and birthday/anniversary acknowledgements.
Stay current on industry best practices and continuously improve recognition and engagement efforts.
Plan, coordinate, and execute team member experience and internal communication initiatives.
Develop project timelines, work plans, and success measures.
Track outcomes, report progress, and recommend improvements.
Support planning and execution of team celebrations, All Teams meetings, and engagement events.
Design meeting agendas, content, and flow to build connection, clarity, and alignment.
Partner with the Chief Talent & Culture Officer and Director of Advancement on education, training endowment, and well-being strategies.
Provide project plans for implementation of learning and development initiatives and benefit-related content.
Translate Talent & Culture content into accessible materials for team member learning.
Develop and deliver communication plans for learning and development rollouts.
Manage and administer the Relias learning management system.
Build trusted cross functional relationships.
Partner closely with the Talent & Culture, Advancement, Communications, and Administration teams.
Maintain the highest level of confidentiality and discretion.
Exercise sound judgment in leader level discussions and decision-making.
Demonstrate professionalism, reliability, and follow through.
Uphold organizational values in daily work and communication.