Team Member Care Advocate (Houston, TX)

Spring Health•Houston, TX

14d•$28 - $34•Onsite

About The Position

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time. Whether it’s therapy, coaching, medication, or another approach, care is tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services. We provide care for 10 million people. Our clients include brands you know and use, such as Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve generated a net positive ROI for employers and are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and others. Thanks to their partnership and our latest Series E funding, our current valuation has reached $3.3 billion. We’re just getting started; join us on our journey to make mental healthcare accessible to everyone, everywhere. Community Care Advocate The Community Care Advocate serves a Fortune 500 company in the retail industry by connecting employees to community and company resources to meet social determinants of health and needs of the employee. The Community Care Advocate will work fully onsite at three locations in Houston, Texas (zip codes 77042, 77007, 77063) Monday through Friday 8:30am-5pm CST.

Requirements

Bachelor’s degree in a related field
English and Spanish fluency required
Experience working with diverse populations and backgrounds within the social work industry.
Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities.
Ability to balance the needs of multiple stakeholders.
Flexibility and creativity when approaching workplace challenges.
Excellent listening, written and verbal communication skills.
Skilled in embracing diversity and inclusion amongst teams and clients.
Motivated to go above and beyond for members to provide a high-touch experience.
Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment.

Nice To Haves

Experience helping organizations manage evolving workforce environments and norms is a plus.
Experience connecting individuals to resources quickly in times of crisis is a plus.
Experience assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus.
Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.

Responsibilities

Identify and make referrals for work-life, financial & legal, and basic needs support
Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed
Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.
Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer
Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed.
Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).
Represent Spring Health and help to support/reinforce program parameters and goals.
Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
Submit reporting documentation of all client and organizational activities on a routine and timely basis.
Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
Proactively promote the community care advocate service offering to employees.