Team Manager

John Lewis Partnership • Guernsey, WY

5d • Onsite

About The Position

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to the nature of this role, applicants must be 18 years or over to apply. Key Responsibilities It's fast paced and at times you'll oversee the entire day-to-day operation of the shop. - Using your commercial skills to maximise sales and profit while minimising wastage. - Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation. - Improving and maintaining customer satisfaction. - Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences. - Create a supportive culture of care, belonging, pace and productivity. - Engage and lead partners in delivering and embedding change consistently and effectively within your shop. Essential skills/experience you'll need - Experience of leading a team in a fast-paced, customer focused environment. - People Management skills. - Able to demonstrate an innate passion for and understanding of retail. - Resilience to support and plan your team’s response to change. - Ability to influence stakeholders. - Advanced communication skills. Desirable skills/experience you may have - Experience of supporting with the Disciplinary and Grievance process. - Regulatory Compliance Management. - Personal Licence Holder. - Food Hygiene Level 3. To learn more about this role, please copy and paste this link into a new browser window: Please refer to the job outline above for more information on the role

Requirements

• Experience of leading a team in a fast-paced, customer focused environment.
• People Management skills.
• Able to demonstrate an innate passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Nice To Haves

• Experience of supporting with the Disciplinary and Grievance process.
• Regulatory Compliance Management.
• Personal Licence Holder.
• Food Hygiene Level 3.

Responsibilities

• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees