Team Manager

PRADA S.p.A.•New York, NY

54d•$125,000 - $135,000

About The Position

To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.

Requirements

Passion and knowledge of the managed product category
Business driven
Team player with the ability to lead and influence peers
Strong customer service approach
Natural ability to serve our client
Confident, enthusiastic and positive
Problem solving
Organized and detail oriented
Market and product knowledge/passion
Interest in luxury/fashion, art and design
English a must other languages a plus

Nice To Haves

Business/Retail Management degree or equivalent is a plus

Responsibilities

Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
Analyze the department performance and define the actÄ±ons required for achÄ±eving the busÄ±ness objectÄ±ves.
Give commercial suggestions to SM.
Drive the team to exceed their KPIs.
Be constantly up-to-date on market trend and share Ä±nsÄ±ghts wÄ±th relevant functÄ±ons.
Foster the ecommerce channel development.
Ensure high levels of customer satisfaction through excellent service.
Strengthen customer loyalty by engagÄ±ng and supporting the sales team Ä±n clientelÄ±ng actÄ±vÄ±ties and gains new local customers to grow department sales.
Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
Identify hÄ±gh potentÄ±al collaborators for internal development opportunities.
Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
Guarantee an in-depth product knowledge wÄ±thÄ±n the department, working wÄ±th the relevant functions to support product/ collection training needs.
ProvÄ±de feedback and focused suggestions on department needs to the Store Manager.
Guarantee the vÄ±sual presentatÄ±on of his/her department.
Ensure effectÄ±ve and effÄ±cÄ±ent back-of-house organization for the department and is responsible for the protectÄ±on of the company's assets as well as the staff grooming standards to be ensured.