Titles - Team Manager

Stellantis Financial Services•Houston, TX

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience Position Summary: The Team Manager Titles will be responsible for assisting with managing the title functions to ensure the efficient use of company resources and technical capabilities to achieve targeted performance standards while remaining in compliance with applicable state and federal laws. Handles daily managerial administrative tasks and provides functional training, customer resolution and employee feedback daily.

Requirements

Minimum 3 years experience as a supervisor or manager in automotive or relevant industry.
High school diploma and or/GED.
Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
Ability to write advanced correspondence.
Detail-oriented with a keen eye for accuracy and an ability to multitask effectively.
Ability to lead a team and collaborate with senior leaders.
Advance knowledge of MS Office Suite including Excel, Word, Visio and PowerPoint.
Must have reliable transportation and live within a commutable distance to the following city: Houston, TX

Nice To Haves

Minimum 3 years of title experience and knowledge of DMV documentation requirements, laws and regulations for motor vehicle titles.
Bachelor degree in Business Administration; and or a combination of higher education and experience.
MS Project a plus.

Responsibilities

Supervise and coordinate activities and all processes involved with titling functions up to & including title follow-up, vehicle title releases, repossession titles, title maintenance and paper title requests.
Act as a liaison between Dealer Track (FDI) Collateral Management, Custodian Bank and SFS to ensure all post title issues are resolved.
Assist with maintaining quality control of the titling processes according to established policies and procedures.
Review title reports regularly to ensure timely and thorough follow up and recommend additional activity when warranted.
Ensure department statistics and service levels are maintained for the various titling processes.
Assist in all areas with the handling of more difficult title issues or questions.
Assist Associate Director, Director and Managing Director as needed with projects, tasks, and follow-up.
Assist in Identifying training needs and makes recommendations to management and executive levels as needed.
Maintains confidentiality with regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
Perform other ad hoc duties as assigned.
Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to Titles team in accordance with the Companys policies and procedures.
Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote, or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee.
All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.