Team Manager - WC

Crawford & Company • Brea, CA

96d

About The Position

Under general direction, supervises the investigation, management, and timely disposition of Workers Compensation claims within account, carrier and/or company guidelines, and assists the VP and/or Assistant VP of Claims in managing the Service Center.

Requirements

• Bachelor's degree or equivalent experience required.
• Five or more years of progressive experience as a Claim Examiner or equivalent.
• Demonstrating the technical expertise to handle the most complex cases.
• Previous supervisory experience desirable.
• Excellent verbal and written communication skills.
• Analytical ability and good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices, and negotiating skills.
• Familiarity with legal, medical, and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI, and/or CPCU).
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.

Responsibilities

• Supervises the investigation, management, and timely disposition of Workers Compensation claims.
• Assists the VP and/or Assistant VP of Claims in managing the Service Center.
• Establishes and communicates performance standards and objectives.
• Conducts performance appraisals and administers corrective action for performance deficiencies.
• Recommends/approves salary adjustments, promotions, transfers, and dismissals.
• Administers all company human resource policies and procedures.
• Counsels team members on educational and job opportunities.
• Keeps staff informed of current trends, changes, or new developments in the department and company.
• Reviews, analyzes, and assigns losses to the appropriate claim examiner.
• Ensures workloads are balanced and in line with defined staffing models.
• Makes recommendations to improve productivity and ensure timely closures.
• Reviews files daily to provide instruction for further requirements needed based on best practice standards.
• Assists with reserve recommendations and approvals.
• Coaches personnel on investigations, damage/medical evaluations, and settlement techniques.
• Ensures staff adheres to both internal and external compliance standards.
• Attends and prepares staff for claim reviews with clients, carriers, and brokers.
• Keeps VP/Assistant VP of Claims informed of activities and problems within assigned area of responsibility.
• Performs other related work as required or requested.
• Works within the Risk Tech Claim System and all ancillary systems.
• Organizes workflows of the Risk Tech Claim System to provide maximum productivity.
• May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree