Team Manager, Solution Engineering - Remote, USA

TeamViewer

74d

About The Position

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. The Team Manager, Solution Engineering (AMS) leads, develops, and inspires a high-performing team of Solutions Engineers across the Americas. This management role is responsible for team performance, operational excellence, and strategic alignment with internal Sales and Business Leadership. The Team Manager ensures the team delivers technical pre-sales excellence, supports business growth, and drives continuous improvement. Customer and partner engagement is primarily at a strategic, executive, or escalation level.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 8+ years in technical pre-sales, solutions engineering, or enterprise IT consulting, with at least 2 years in a leadership or management role.
• Deep understanding of enterprise IT environments, including endpoint management, remote connectivity, SaaS, and DEX platforms.
• Proven experience managing geographically distributed technical teams.
• Strong business acumen and experience collaborating with Sales and Business Leadership.
• Excellent interpersonal, presentation, and communication skills, with the ability to influence at all levels.
• Demonstrated ability to work independently and collaboratively in a fast-paced, global environment.
• Willingness to travel up to 30% as required.

Nice To Haves

• Experience with SaaS applications (RMM, ITSM, Asset Management, Observability tools).
• Familiarity with digital employee experience (DEX) platforms and modern device management.
• Strong project management and organizational skills.
• Passion for technology and continuous learning.

Responsibilities

• Oversee project timelines, resource allocation, and risk mitigation for timely solution delivery.
• Act as the main liaison with Sales and Business Leaders, aligning technical pre-sales with business goals and providing strategic input.
• Collaborate with Product, Engineering, and Marketing to drive cross-functional success.
• Drive adoption of value-based selling frameworks such as MEDDPICC, Solution Selling and ensure consistency in execution of pre-sales methodologies.
• Monitor and report on KPIs, ensuring efficient and scalable operations.
• Represent Solution Engineering in executive-level customer and partner meetings, focusing on strategic alignment and supporting the team with complex challenges.
• Promote an inclusive, high-performance team culture by supporting professional growth, coaching, and career development.

Benefits

• Work location: Remote, USA
• Competitive compensation
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees