Team Manager - Liability - Broadspire

Crawford & Company • Berkeley Heights, NJ

390d

About The Position

The position involves supervising the investigation, management, and timely disposition of Liability claims while adhering to account, carrier, and company guidelines. The role also includes assisting the VP and/or Assistant VP of Claims in managing the Service Center, ensuring compliance with human resource policies, and fostering team development.

Requirements

• Bachelor's degree or equivalent experience required.
• Five or more years of progressive experience as a Claim Examiner or equivalent, demonstrating technical expertise to handle complex cases.
• Previous supervisory experience desirable.
• Industry designations preferred (IIA, AIC, AEI, CPCU).
• Passed state licensing requirements for line(s) of insurance handled where applicable.
• Excellent verbal and written communication skills.
• Analytical ability and good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services delivered by branch office.
• In-depth knowledge of insurance coverages, practices, and negotiating skills.
• Familiarity with legal, medical, and technical disciplines.

Responsibilities

• Establishes and communicates performance standards and objectives and conducts performance appraisals.
• Administers corrective action regarding performance deficiencies in line with human resource policies and procedures.
• Recommends/approves salary adjustments, promotions, transfers, and dismissals.
• Administers all company human resource policies and procedures, ensuring compliance for staff and self.
• Counsels team members on educational and job opportunities for career development.
• Reviews, analyzes, and assigns losses to appropriate claim examiners with directives.
• Ensures all directives are executed appropriately and workloads are balanced according to staffing models.
• Makes recommendations to improve productivity and ensure timely closures.
• Reviews files daily to provide instruction for further requirements based on best practice standards.
• Assists with reserve recommendations and approvals.
• Coaches personnel on investigations, damage/medical evaluations, and settlement techniques.
• Ensures staff adheres to internal and external compliance standards for large loss reporting guidelines.
• Attends and prepares staff for claim reviews with clients, carriers, and brokers.
• Keeps VP/Assistant VP of Claims informed of activities and problems within assigned area of responsibility.
• Performs other related work as required or requested.
• Works within the Risk Tech Claim System and organizes workflows for maximum productivity.

Benefits

• Pay and incentive plans that recognize performance excellence.
• Benefit programs that empower financial, physical, and mental wellness.
• Training programs that promote continuous learning and career progression.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree