Team Manager, AGI-DS

Amazon-posted about 1 year ago
Full-time • Manager
Boston, MA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Team Manager for AGI-DS at Amazon Data Services, Inc. is responsible for leading a team of approximately 25 Machine Learning Data Associates. This role focuses on managing ML data workflows, ensuring quality compliance, and driving process improvements. The manager will analyze data, provide status reports, and manage escalations while fostering a positive customer experience and developing team members' skills.

  • Manages a team of approximately 25 ML Data Associates.
  • Executes plans for the team to perform tasks related to multiple ML workflows.
  • Ensures ML data workflows are quality compliant.
  • Analyzes ML data, SIM issues, and metrics, highlighting trends and gaps.
  • Provides status reports and identifies risks, ensuring escalations reach the right people.
  • Responsible for known SLAs and task completion targets for specific customers.
  • Works with internal and external teams to execute business goals.
  • Uses data to set and revisit operational goals and manage activities.
  • Manages escalation and complex tickets, analyzing data and reporting key metrics.
  • Presents data in business meetings and reviews.
  • Designs and implements process improvement projects that impact team performance.
  • Participates in new workflow rollout projects.
  • Coaches direct reports on demonstrating leadership principles.
  • Assigns challenging work to employees to develop them for larger roles.
  • Provides guidance on work types and prioritization.
  • Implements performance improvement plans for associates.
  • Provides regular coaching and feedback regarding quality, performance, behavior, and career development.
  • Performance manages the team based on metrics and deliverables, making hiring and firing decisions.
  • Holds team members accountable for performance based on metrics and adherence to guidelines.
  • Bachelor's Degree in a relevant field such as Business Administration, Computer Science, or Engineering.
  • Experience managing high performing teams of up to 20-25 direct reports.
  • Strong proficiency in English across verbal, written, reading, and comprehension skills.
  • Experience with process improvement and quality control tools and methods.
  • Demonstrated ability to lead diverse talent and work cross-functionally.
  • Strong interpersonal, analytical, and communication skills.
  • Leadership experience in coaching and performance management.
  • Experience in managing process and operational escalations.
  • Familiarity with aspects of speech and language technology.
  • Demonstrated passion for delivering a positive customer experience.
  • Master's Degree in a relevant field.
  • Working knowledge of Machine Learning.
  • Familiarity with Large Language Models.
  • Experience working in ambiguous roles.
  • Competitive salary range of $129K - $164K per year.
  • Opportunities for career development and growth.
  • Inclusive workplace culture with a commitment to diversity.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service