Team Leader
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About The Position
The Team Leader (TL) position at Extended Stay Hotels in Dearborn, MI, plays a crucial role in assisting the General Manager (GM) with the daily operations of the hotel. The TL is responsible for ensuring optimal performance and continuous improvement in key performance indicators, with a strong focus on achieving 100% guest satisfaction. This position involves resolving guest and associate issues, training staff, and upholding company standards and policies. The TL will also assume the GM's responsibilities when necessary, ensuring that safety and security procedures are adhered to for both guests and associates. In this role, the TL demonstrates a commitment to providing the best possible experience for guests and assists the GM in driving initiatives that increase revenue, reduce costs, and enhance satisfaction for both guests and associates. The TL is tasked with training associates on company standards and performance expectations, monitoring in-house guest balances, and ensuring compliance with company policies. Additionally, the TL will assist in maximizing revenues and flow-through to meet or exceed budgeted EBITDA, while serving as the first point of contact for guest service issues. The TL will also engage in sales-related activities to boost occupancy, support the GM in seeking potential business opportunities, and may perform various operational duties as needed, including front desk coverage and housekeeping. The position requires active monitoring of social media to ensure timely responses to guest inquiries and feedback. Overall, the TL is expected to instill a culture of 100% guest satisfaction among hourly associates and maintain a professional and respectful environment for all.
