Team Leader

The Escape Game • New York, NY

108d

About The Position

We are seeking a dynamic and experienced Team Leader to oversee our operations in various locations including Midtown, Brooklyn, and Times Square. The ideal candidate will be responsible for leading a team, ensuring high levels of customer satisfaction, and driving operational excellence. This role requires strong leadership skills, the ability to motivate and develop team members, and a commitment to achieving business goals. The Team Leader will also be involved in strategic planning and execution, as well as managing day-to-day activities to ensure smooth operations.

Requirements

• Proven experience in a leadership role, preferably in a retail or service environment.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Demonstrated ability to motivate and develop a team.
• Strong problem-solving skills and attention to detail.

Nice To Haves

• Experience in the retail or hospitality industry.
• Familiarity with performance metrics and reporting tools.
• Previous experience in a multi-location management role.

Responsibilities

• Lead and manage a team of employees across multiple locations.
• Ensure high levels of customer satisfaction through excellent service.
• Drive operational excellence and efficiency in daily operations.
• Develop and implement strategies to achieve business goals.
• Motivate and develop team members to reach their full potential.
• Monitor performance metrics and provide feedback to team members.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level