Team Leader

Jack in the Box • Willis, TX

133d

About The Position

The Team Leader is responsible for training and leading team members to consistently deliver a "WOW" guest experience at JIB. This includes ensuring quality food, excellent service, and a clean restaurant environment. As the first-line operational supervisor, the Team Leader sets the example for the team by maintaining visibility and interacting with guests, modeling a guest-first attitude, and ensuring the timeliness and accuracy of all orders. The role also involves handling guest complaints effectively, motivating employees, and maintaining a friendly and safe restaurant environment.

Requirements

• High School Diploma/Equivalency preferred.
• Minimum of 6 months JIB experience.
• 100% certified in all workstations.
• Preferable to have 1 year supervisory experience in a customer service business.
• Must be 18 years old.
• Must complete any and all Team Leader training classes.
• Must attain ServSafe certification or other as required.
• Must be able to work a minimum of 40 hours per week depending upon the needs of the business.
• Internal promote preferred (already meets the requirements for Team Member).
• Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.
• Must have transportation to and from work.

Nice To Haves

• 1 year supervisory experience in a customer service business.

Responsibilities

• Constantly sets the example by maintaining visibility and interacting with guests.
• Models a 'guest comes first' attitude; has a genuine smile, and displays a friendly and positive spirit.
• Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
• Handles guest complaints effectively using the C A R E model - courtesy, apology, resolution, extra effort.
• Interacts effectively with diverse groups of people and does not have or display any biases.
• Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe.
• Treats all employees with care and respect.
• Motivates and inspires employees to achieve high performance while adhering to Company procedures.
• Provides feedback and recognition.
• Willingly accepts feedback from management.
• Supervises and trains team members on workstation operations.
• Delegates work and follows up appropriately.
• Demonstrates mathematical aptitude, reading comprehension, and good problem solving skills.
• Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees