Team Leader (Shift Lead)

Chick-fil-A•Springfield, MO

32d

About The Position

A restaurant Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Restaurant Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Restaurant Leader's two main areas of focus are coaching and development of team members. Restaurant Leaders lead by example and set the tone that others will follow. Plan for Development: Team Member in Training->Team Member -> Team Leader In Training -> Team Leader This journey is a combination of training courses, competency checklists, and performance evaluations (both formal and informal). Final promotion is at the discretion of the restaurant's General Manager. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Able to Lead self and others.
Able and willing to learn and teach Chick-fil-A procedures and processes.
High Level of Emotional Intelligence
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Responsibilities

Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Excellent communication skills, both written and spoken
Partner with Directors to achieve business goals