Team Leader (Manager/Key Holder)

Chick-fil-A•Newportville, PA

26d

About The Position

A Team Leader role is the fourth level of leadership in our organization at Chick-fil-A Oxford Valley Road. A Team Leader candidate is identified by performing with excellence, integrity, and consistency. Team Leaders should be professional, mature, and growth minded individuals. Additionally, the leader must be humble, willing to share successes, and receive feedback. Candidates should exhibit an elevated level of "soft" leadership skills. The ability to prioritize, solve problems, communicate feedback, confront, and share the restaurant's vision and goals are critical to the Team Leader role. The main operational role of the Team Leader is to execute a successful opening/closing shift by proactively managing all aspects of the front and back of house. Team Leads, also, must have a strong awareness of Chick-fil-A operating procedures and the Vision, Mission, and Values to ensure operational excellence. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Outstanding customer service skills
Ability to multi-task & remain organized
Strong attention to detail
Prior leadership experience (required)
Strong verbal and written communication skills
Ability to adapt quickly to different scenarios

Responsibilities

Open and close the restaurant as needed
Lead a successful opening or closing shift
Maintain a professional, mature, and growth-oriented mindset
Exhibit strong skills in prioritization, problem-solving, and delivering constructive feedback
Demonstrate a proactive approach and critical thinking when addressing operational challenges
Represent and model the team's Vision, Mission, and Core Values
Ensure adherence to food safety protocols and procedures
Coach and provide feedback to team members based on Pathway training modules
Resolve guest complaints promptly and effectively
Act responsibly as a steward of resources and equipment
Contribute to achieving business goals set by the Owner/Operator
Attend regular team leader meetings
Oversee cash management responsibilities
Participate in the interview process for new team members
Enforce disciplinary action as needed
Conduct team member performance evaluations every six months
Ensure time punch accountability
Knowledge of PA labor laws
Organize and manage team member breaks efficiently and on schedule
Handle emergency situations and troubleshoot operational issues, ensuring the safety of both the team and guests
Other duties as assigned