Team Leader - Winter Park

Ski Butlers • Winter Park, CO

1d • $21

About The Position

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Requirements

• Expect weekend and holiday work.
• Valid Drivers License

Nice To Haves

• Previous hospitality experience preferred, not !

Responsibilities

• Opening and closing the shop daily
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
• Plan delivery routes, support calls and pickups for the current and upcoming shift
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
• Dispatch ski technicians on reactive support calls
• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
• Setting up the next shift for success
• Upselling existing guests via phone calls/texts in predelivery communication
• Sizing guests in the proper equipment for orders as they come into our system
• Schedule work assignments for the following shift.
• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
• Assisting labor management during slow periods
• Taking reservations and issuing refunds
• Assist with delivery and support service operations as needed

Benefits

• Free Alterra Mountain Company Employee pass : Unlimited access to all AMC owned resorts
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Ability to ski everyday
• Access to 645+ industry discounted brands through Expertvoice
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old
• Location specific, customer service-based bonuses (4 total in-season)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees