Team Leader

Chick-fil-A•Goose Creek, SC

41d•$17 - $19•Onsite

About The Position

Team Leaders are the third level of operational management. They are responsible for the day-to-day execution of their shift. Team Leaders supervise, coach, and provide feedback to Team Members and Trainers in their assigned area of the restaurant. They are responsible for embodying and fostering a positive culture that is welcoming for all, while balancing operational expectations in a high-volume environment. This position features a strong emphasis on developing others while also being developed as a leader. As a participant in the Elevate Leadership Development Program, Team Leaders should desire to grow personally and professionally at an accelerated rate. Team Leaders are expected to attend weekly leadership meetings for their respective shifts to help set and drive goals, implement new procedures, and experience intentional development. Candidates should be actively enrolled in high school, college, or a degree seeking program or may have already earned their high school diploma or GED.

Requirements

Reliable, punctual, and dependable, with a strong work ethic and professional demeanor.
Excellent communicator with guests, leaders, and other Team Members.
Passionate about serving others and building a high-performing team.
Upholds and promotes the restaurant's vision, values, and company policies and procedures.
Exemplary interpersonal and customer service skills.
Functions as a high contributor, both independently and as part of a team.
Detail-oriented with strong organizational and time management skills.
Fosters a culture of care and high achievement.
Adaptable and able to multitask efficiently and accurately.
Desire to develop others in one-on-one and group settings.
Ability to lead shift at critical transition periods (opens, mid-day, closes).
Willing and able to work a flexible schedule.
Must have the ability to stand/walk for long periods of time.
Ability to lift or carry 10-65 pounds on a regular basis

Nice To Haves

Bilingualism (English/Spanish) is a plus.

Responsibilities

Assigning Team Members and Trainers to stations and tasks
Overseeing employee break management and labor productivity
Executing and guiding restaurant opens, shift transitions, and store closes
Monitoring daily food quality and safety through informal coaching and Chick-fil-A platforms
Handling cash accountability through refunds, promotions, and register till or change fund management
Providing feedback to Team Members and Trainers on operational performance and restaurant procedures
Assisting in the execution of outside sales with order placement, fulfillment, and delivery
Monitoring Team Member well-being to foster an environment of care and safety
Serving as a point of contact for resolving guest issues and creating second-mile resolutions
Providing continual training and accountability for all Team Members on various aspects of the business (i.e. menu knowledge and preparation, customer service skills, food safety and sanitation procedures, cash handling and point-of-sale systems, equipment operations and maintenance, inventory organization and systems, opening, transitioning, and closing)
Performing and overseeing most operational positions for all Team Members and Trainers in their assigned areas of Front of House, Back of House, or Drive Thru at Goose Creek
Collaborating with other Team Leaders to ensure the entire shift is operating efficiently and with the highest standards of excellence
Supporting the Team Leader: Person-in-Charge (PIC) and Directors to implement and maintain company policies and procedures
Being an ambassador of the Chick-fil-A brand and embody, both in their performance and attitude, a model employee that Team Members aspire to become
All other duties as assigned