Team Leader
About The Position
Coordinates maximum coverage within the assigned group to ensure completion of daily tasks Reviews processes for efficiency and makes process updates and improvements Creates and implements strategy to ensure performance objectives are met Participates in the interviewing and hiring process Provides coaching and development feedback Issues corrective actions/terminations as necessary Conducts monthly / annual performance reviews with direct reports Responds to and works to resolve agent concerns in a timely manner Handles escalated calls Motivates staff and maintains a team atmosphere Follows all rules set forth in the Employee Handbook and leads by example Ensures all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations Transparency and Privacy We value your privacy and will handle your information with the utmost care. See our Privacy Statement.
Requirements
- High school diploma, GED, or equivalent required
- 2 years of collections experience
- 1-year collections lead experience
- Excellent oral and written communication skills
- Strong leadership skills
- Knowledge of FDCPA and state laws
- Ability to change direction as needed in order to meet the needs of customers; both internal and external
- Works well under pressure to assist where required in meeting critical deadlines
- Capable of maintaining the confidentiality
Responsibilities
- Coordinates maximum coverage within the assigned group to ensure completion of daily tasks
- Reviews processes for efficiency and makes process updates and improvements
- Creates and implements strategy to ensure performance objectives are met
- Participates in the interviewing and hiring process
- Provides coaching and development feedback
- Issues corrective actions/terminations as necessary
- Conducts monthly / annual performance reviews with direct reports
- Responds to and works to resolve agent concerns in a timely manner
- Handles escalated calls
- Motivates staff and maintains a team atmosphere
- Follows all rules set forth in the Employee Handbook and leads by example
- Ensures all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
