Mountain Grove- Team Leader

Harkins Theatres•Redlands, CA

1d•Onsite

About The Position

As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the Ultimate Moviegoing Experience. This includes organizing and maintaining a daily plan to ensure the team is performing at its best capacity, coordinating rest and meal breaks, and motivating, training, mentoring, and leading team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.). The role also involves delegating tasks, resolving minor employee conflicts, ensuring work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines, providing feedback to managers on employee performance, identifying and reporting policy violations, assisting with enforcement, and handling minor guest disturbances and concerns, including product exchanges.

Requirements

Are at least 18 years of age
3+ months of guest services, retail, hospitality, or restaurant experience.
Effectively communicate, read/write in English
Are able to work independently or with a team
Have work availability during our busiest times: Evenings, Weekends, Holidays, Summer months

Responsibilities

Organizing and maintaining daily plan to ensure team is performing at best capacity.
Coordinate rest and meal breaks.
Motivates, trains, mentors, and leads team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts.
Ensures that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
Provides feedback to managers on general and specific employee performance, identifies and reports policy violations, and assists with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.).
Handles minor guest disturbances and concerns, including product exchanges.