Team Leader - Davao (Onsite)

Snapscale

2d•Onsite

About The Position

Overview: Snapscale is hiring a full-time, on-site Team Leader. In this role, you’ll lead daily operations, manage and motivate a high-performing team, and serve as the main point of contact for clients. You’ll ensure excellent service delivery, analyze performance trends, and build strong client relationships that drive satisfaction and growth. This position is ideal for a proactive leader who thrives in a fast-paced BPO environment and enjoys balancing people leadership, client management, and business expansion opportunities.

Requirements

At least 1 year of experience as a Team Leader in a BPO, VA, or similar environment
Solid people management skills focusing on attendance, performance, and team coordination
Dependable, cooperative, and able to collaborate well with Operations and Support teams
Excellent Communication skills (verbal & written)
Strong problem-solving and decision-making abilities
Ability to work well under pressure and meet deadlines
Willingness to work onsite at either Bangkal or La Cima locations

Nice To Haves

Handling healthcare accounts is a PLUS!

Responsibilities

Lead day-to-day healthcare BPO operations while managing and coaching a high-performing team
Serve as the primary liaison between healthcare clients and internal teams, handling communications, issues, and escalations
Monitor performance metrics and trends, providing insights and driving continuous improvement initiatives
Conduct regular client check-ins and performance reviews to align services with evolving client needs
Build strong, long-term client relationships that drive satisfaction, stability, and business expansion