Full-Time Team Leader
About The Position
Jeni’s Splendid Ice Creams is searching for a Full Time Team Leader to join our Blakeney team. At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Full Time Team Leaders are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Full Time Team Leaders act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Full Time Team Leaders typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role. Full Time Team Leaders will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service. Our Full Time Team Leaders make a difference in their shop, their community, and in how they lead their team and serve their customers. If this opportunity sounds delicious to you, please apply.
Requirements
- Full-time presence with night and weekend availability
- Passion for customer service and exemplary role model
- Energetic, positive, and skillful communicator
- Strong work ethic, great judgment, and good heart
- Calm under pressure and handles adversity with grace
- Master of daily operations and delegation
- Committed to the well-being of their shop team, their community, and the environment around them
- Reliable and predictable attendance
Responsibilities
- Leading shifts
- Performing limited executive functions, including inventory management and handling deposits
- Act as coaches and role models for the shop team
- Experts in all on-the-line operations and service functions
- Training and coaching Ambassadors
- Communicating up to leadership
- Ensuring shifts run smoothly while providing world-class customer service
Benefits
- Competitive hourly rate + tips
- Full-time hours
- Paid time off and holidays
- 4% match on 401k contributions after 3 months of employment
- A one-month paid sabbatical after 3 years of continuous service
- Annual paid day to volunteer for a non-profit organization that matters to you
- 50% discount at Jeni’s Scoop Shops and online
- Career development toward Shopkeeper Apprentice and beyond
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
