Team Leader

City of New York • New York City, NY

1d

About The Position

APPLICANTS MUST BE PERMANENT IN THE APPROPRIATE TITLE NAME CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE. The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year. The Department of Homeless Services (DHS) is recruiting for two (2) Associate Fraud Investigators Level I to function as Team Leader who will: - Play a dual role in both diversion assessments and fraud prevention, ensuring that cases that cannot be diverted undergo expedited eligibility investigations. - Supervise a team of subordinate staff in the intake, shelter placement, investigations, eligibility determination process, case distribution and the appointments desk. - Utilize the CARES, Q-Flow, WMS and other tools to handle applicant interviews, completes investigations of applications for Temporary Housing Assistance (THA), and assess and verifies information and documents relevant to the investigation. - Evaluate child welfare, domestic violence, medical, and other issues for further action and investigation including referrals to social service agencies and community-based organizations. - Prepare case summaries and written determinations in connection with applications for THA, prepare appointment notices, and 4002 notices of action for service. - Liaise with the HERO Unit to facilitate shelter placements and collaborate with the Agency Legal Unit and Resource Room Social Workers in all aspects of handling ineligible applicants. - Arrange client transportation services; prepare funds disbursements, routine reports and handle special projects upon request. - Perform any other duties, as assigned by the Associate Fraud Investigator, Level II.

Requirements

• A four-year high school diploma or its educational equivalent and five years of satisfactory, full-time experience, acquired within the United States in one or a combination of the following: performing investigations involving criminal and/or fraudulent activities; evaluating credit histories; searching for assets; and/or researching, compiling and/or locating evidence or information in order to build a case or uncover activities of criminal, corrupt, unlawful or unethical nature involving public or private funds, one year of which shall have been in a supervisory or administrative capacity; or
• An associate degree or 60 semester credits from an accredited college, including or supplemented by 12 semester credits from an accredited United States college in criminal justice, forensic science, police science, criminology, criminal justice administration and planning, and/or law or related field and three years of satisfactory, full-time experience as described in "1" above, one year of which shall have been in a supervisory or administrative capacity; or
• A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience as described in "1" above, one year of which shall have been in a supervisory or administrative capacity; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent and have one year of supervisory or administrative experience in the areas described in "1" above.
• Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college, including or supplemented by 6 semester credits in the areas described in "2" above for one year of experience.

Responsibilities

• Play a dual role in both diversion assessments and fraud prevention, ensuring that cases that cannot be diverted undergo expedited eligibility investigations.
• Supervise a team of subordinate staff in the intake, shelter placement, investigations, eligibility determination process, case distribution and the appointments desk.
• Utilize the CARES, Q-Flow, WMS and other tools to handle applicant interviews, completes investigations of applications for Temporary Housing Assistance (THA), and assess and verifies information and documents relevant to the investigation.
• Evaluate child welfare, domestic violence, medical, and other issues for further action and investigation including referrals to social service agencies and community-based organizations.
• Prepare case summaries and written determinations in connection with applications for THA, prepare appointment notices, and 4002 notices of action for service.
• Liaise with the HERO Unit to facilitate shelter placements and collaborate with the Agency Legal Unit and Resource Room Social Workers in all aspects of handling ineligible applicants.
• Arrange client transportation services; prepare funds disbursements, routine reports and handle special projects upon request.
• Perform any other duties, as assigned by the Associate Fraud Investigator, Level II.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED