Corporate Traveler - Team Leader - Boston, MA

Flight Centre

9d•$70,000 - $169,000

About The Position

As a Team Leader at Corporate Traveler USA, you will play a pivotal role in driving team performance, customer growth, and business outcomes. You’ll lead with purpose coaching, mentoring, and developing a high-performing team while delivering exceptional service and commercial results. This role offers the opportunity to influence strategy, strengthen partnerships, and make a measurable impact across multiple business pillars.

Requirements

Must be a current CT USA Assistant Team Leader to apply
Proven track record of multi-tasking, achieving results, and developing people
Strong client focus with high expectations for customer service delivery
Exceptional written and verbal communication skills
Ability to set clear expectations and maintain high standards with full accountability
High level of drive, motivation, integrity, and initiative
Solutions-focused mindset with the ability to think creatively
Clear understanding of team goals and key business drivers
Demonstrated passion for Corporate Traveler’s values and systems

Responsibilities

Lead, coach, and develop team members to achieve and exceed service level expectations
Build a strong, engaged team culture focused on accountability, integrity, and performance
Develop, train, and retain staff through ongoing coaching and performance management
Onboard, grow, and retain customers through exceptional client service and relationship management
Drive Melon adoption across the team to support business objectives
Ensure finance excellence, administrative accuracy, and compliance
Lead operational efficiency rollouts and ensure adoption across the team
Support PPP and Preferred Partner growth initiatives
Manage profitability and margin performance for the business
Oversee Customer Care programs and customer service functions
Build and maintain positive internal relationships across business pillars
Identify opportunities for continuous improvement and implement strategic action plans
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses