Team Leader
About The Position
SHOPP’s mission is to enhance the strength and resilience of individuals, regardless of age or ability, through innovative programs and supportive services. Key programs include the Case Management Program (CMP), Community Care Network Program (CCNP), VIP Elder Justice and Crime Victims Program, NY CONNECTS, multiple senior centers, Caregiver Support Program, and SHOPP Supportive Options and Services through the SARA Project. The Social Worker Team Leader oversees one of three CMP case management teams, providing leadership, clinical supervision, and direct services to frail older adults with long-term care needs who wish to remain in the community. This role ensures high-quality, strengths-based case management, supports program administration, and fosters a collaborative team environment.
Requirements
- Master’s Degree in Social Work (MSW) from an accredited school
- Experience in social services, preferably with older adults and community-based case management
- Strong leadership, clinical, problem-solving, and team-building skills
- Computer literacy mandatory; familiarity with NYC AGING Peer Place systems helpful
Nice To Haves
- Bilingual Spanish/English preferred
Responsibilities
- Conduct and monitor client assessments, reassessments, and care plans
- Provide clinical interventions and maintain complete, accurate documentation
- Authorize services and manage waiting lists in consultation with the Program Director
- Coordinate with community resources and referral sources to ensure timely, appropriate services
- Lead and supervise a team of case managers and direct service workers
- Maintain a collaborative, team-based approach to caseload management
- Conduct individual and group supervision, performance evaluations, and staff development
- Manage schedules, timesheets, and support social work student field placements
- Monitor case management goals, outcomes, and service delivery quality
- Maintain program records and reports for funders
- Conduct outreach, community presentations, and represent SHOPP at professional meetings
- Support program planning, policy implementation, and compliance with contractual obligations
- Maintain and update resource directories and ensure staff training/certification requirements are met
- Assist with recruitment, onboarding, and professional development of staff
Benefits
- Commuter Benefits
- Dental Insurance
- Employee Discount
- Flexible Spending Account
- Health Insurance
- Life Insurance
- Paid Time Off
- 403(b) Retirement Plan
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
