Team Leader

Veritas HHS LLC • Wilmington, NC

1d

About The Position

The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Program Manager.

Requirements

• Associate’s Degree or Paralegal Certification
• At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
• Two years of additional education may be substituted for equal amount of experience.
• Proven Ability to manage, provide and direct work activities of self and others
• Knowledge of State child support policy and procedures and systems

Responsibilities

• Supervise a team of case managers, specialists and administrative staff
• Recruit, hire, and train replacement staff as needed
• Review staff work for accuracy, quality, and completeness (quality assurance)
• Analyze work and devise process improvements
• Evaluate performance, provide feedback, coach, and mentor team members
• Identify and address training needs and provide employee development opportunities
• Participates in identifying issues, generating alternatives, and implementing solutions
• Receive, evaluate, and resolve customer problems and complaints
• Other related duties as assigned

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Rewards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree