Team Leader

Qdoba•Greenfield, IN

28d

About The Position

Working at QDOBA is about more than just amazing food. At QDOBA, we take pride in serving our community based on a winning recipe of Hospitality, Positivity, and Performance. As a team, we create experiences by bringing a contagious energy level and enthusiasm for preparing delicious food. We count on our restaurant leaders to model the QDOBA Recipe of Hospitality, Positivity, and Performance POSITION SUMMARY: As a Team Lead, you would be responsible for managing restaurant operations in partnership with or in the absence of the Restaurant Manager. Team leads help maintain an excellent working environment through leadership, direction, training, and development. Will use discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. The focus is always on developing people and maintaining a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

Responsibilities

Fostering a positive restaurant culture by having fun and maintaining a positive attitude
Training, developing, and coaching team members; ensuring systems for training employees are fully implemented and followed
Identifying and developing internal candidates for Team Leader positions
Treating guests and employees with respect and dignity
Complying with all state and federal labor laws and regulations
Managing daily activities to achieve excellence in restaurant operational performance
Holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence to brand systems, procedures, and food safety requirements to provide a consistently positive guest experience
Reviewing practices as needed to continuously improve the guest experience
Interacting with guests and the community; responding to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
Maintaining brand image by ensuring restaurant cleanliness, maintenance, and excellent service
Partnering with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
Identifying trends and suggesting action plans for improvement
Monitoring costs and adherence to budget and restaurant goals
Must be able to lift up to 50 lbs.
Acts as an Ambassador of QDOBA
The Team Lead will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.