Team Leader - Doral/Coral Gables

Pollo Tropical•Miami, FL

1d•Onsite

About The Position

The Team Leader in Training (TLIT) position is designed to prepare individuals for shift leadership by providing hands-on experience in restaurant operations. The TLIT supports essential aspects of daily management, including food safety, guest service, labor support, and team engagement. Working closely with the leadership team, the TLIT will develop the skills to help lead shifts, coach hourly team members, and contribute to a positive and efficient work environment that promotes operational success.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
6 months of experience in the restaurant industry, preferably in a team support or leadership role.
Strong verbal and written communication skills in English.

Nice To Haves

Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
Desire to grow in leadership, build team development skills, and contribute to operational excellence.
Basic computer skills
Excel knowledge preferred

Responsibilities

Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
Support team engagement by practicing coaching, communication, and motivation techniques.
Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities.
Model high standards of guest service and assist in resolving guest concerns with urgency and care.
Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
Shadow leadership during team member development activities, including training and onboarding.
Practice proper decision-making in high-pressure environments and develop problem-solving abilities.
Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
Follow all company policies and perform other duties as assigned.