Team Leader

Koniag Government Services, LLC•Washington, DC

56d

About The Position

Kadiak, LLC a Koniag Government Services company, is seeking a Team Leader with a Secret Security clearance to support KAD and our government customer at Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Kadiak, LLC is seeking experienced, motivated, career and customer-oriented Team Leader personnel to join our team. The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of PRODUCT and other supplies are on hand to meet current and anticipated demand. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management.

Requirements

Good oral and written communication skills
Ability to prioritize workload for small teams and possess good organizational skills
Ability to effectively and politely interface with the public and provide excellent customer service
Ability to analyze, interpret, and apply regulatory material and internal controls
Bachelor’s Degree (or) 4 years of experience in managing teams,
Six (6) years of general office experience
Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook
Demonstrated customer service experience
Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.

Responsibilities

Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
Plan and follow established procedures and methods to meet changing processing requirements
Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting
Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations
Monitor workload and make recommendations to the Government on how to divide work among support staff
Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls
Assist with prioritizing workload
Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure
Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement
Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government
In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM.