Team Leader

Chick-fil-A•Lincoln, ND

36d•Onsite

About The Position

The Shift Leader at Chick-fil-A plays a vital role in ensuring a remarkable guest experience and smooth restaurant operations. This leader upholds Chick-fil-A's brand standards by modeling and reinforcing operational excellence, genuine hospitality, and a culture of care. Shift Leaders are responsible for executing daily tasks with excellence, coaching team members, and supporting the leadership team in achieving business goals. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Strong communication and interpersonal skills
High level of integrity, reliability, and personal accountability
Ability to lead and influence peers with confidence and humility
Must be able to work at least 25 hours per week, including evenings and Saturdays
Excellent communication skills, both written and spoken

Responsibilities

Lead front-of-house and/or back-of-house operations during assigned shifts
Ensure team executes Chick-fil-A's high standards for food safety, cleanliness, speed, and hospitality
Foster a positive, caring environment for both guests and team members
Provide real-time coaching, direction, and accountability to team members
Support training and onboarding of new hires
Execute opening, mid, or closing shift procedures with accuracy and urgency
Manage labor, food cost, and other shift metrics according to business needs
Handle guest complaints or concerns with professionalism and care
Communicate clearly with Directors and fellow leaders to ensure consistent execution of goals and systems
Champion Chick-fil-A's Core 4 and Second Mile Service behaviors at all times
Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder