Team Leader - Veterinary Software Trainer, Veterinary Software, US
About The Position
The Team Leader for the Software Trainer Field Team plays a pivotal role in guiding a high-performing, field-based team responsible for delivering training and implementation support for IDEXX Practice Management Systems. This role combines people leadership, operational oversight, and strategic alignment to ensure consistent, high-quality customer experiences across onboarding, go-lives, and post-implementation support. The ideal candidate brings a collaborative mindset, strong coaching instincts, and a passion for veterinary practice success. This role requires balancing team development with operational execution, while also serving as a liaison between field trainers, implementation specialists, and cross-functional stakeholders.
Requirements
- 3+ years of experience in training, implementation, or customer success
- 1+ years of people leadership or team mentorship experience.
- Strong communication, coaching, and conflict resolution skills.
- Comfort with ambiguity and change; ability to lead through evolving processes and tools.
Nice To Haves
- Veterinary practice experience or familiarity with clinical workflows.
- Experience leading remote or field-based teams.
- Proficiency with CRM, LMS, and project management platforms (e.g., Salesforce, GUIDEcx, Confluence).
Responsibilities
- Provide day-to-day leadership, coaching, and performance management for a team of Software Trainers across multiple regions.
- Conduct regular 1:1s and feedback sessions to support trainer development and consistency in delivery.
- Foster a culture of accountability, empathy, and continuous learning.
- Monitor team capacity, travel schedules, and project assignments to ensure optimal coverage and workload balance.
- Partner with Implementation and Project Management teams to align trainer deployment with onboarding timelines and client readiness.
- Support escalations and troubleshoot field-level challenges in real time.
- Champion the use of standardized training workflows, tools, and documentation
- Collaborate with L&D and Process Improvement teams to refine training content and delivery methods based on client feedback and trainer input.
- Ensure consistent execution of onboarding milestones that are owned by the Software Trainer.
- Represent the Field Training function in cross-functional meetings and initiatives (e.g., Process/Tool enhancements, LMS, workflow sequencing).
- Contribute to strategic planning around team growth, resource allocation, and process optimization.
- Serve as a thought partner to the Field Success Manager and Implementation Leadership on team structure, KPIs, and change management.
Benefits
- Opportunity for annual cash bonus
- Benefits Day-One
- On the job training and career advancement opportunities (experience NOT required)
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
