Team Leader- Vascular Surgery

St. Elizabeth Healthcare•Edgewood, KY

22h•Onsite

About The Position

Reports to the Operations Manager, the Clinical Coordinator is working clinical staff that provides clinical support to the physicians, APPs and is a coach/mentor for clinical associates. The Clinical Coordinator serves as a role model for other clinical employees and promotes teamwork, integrity, and continuous practice improvement. The Clinical Coordinator ensures efficient flow of all patients and strives to maintain exemplary service and satisfaction standards at all times. The Clinical Coordinator is also responsible for compliance with all OSHA/CLIA and HIPAA regulations and ensuring completion of all duties vital to business operations. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, Southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.

Requirements

H.S. Diploma/GED
1+ year experience in healthcare.
Some experience supervising or coaching others in a business setting.
Must have reliable transportation for local travel between work locations.
Ability to manage and prioritize multiple tasks
Knowledge of Excel, EPIC, Word, Outlook and PowerPoint
Ability to learn other computer skills.
Good organizational skills
Work professionally with doctors, hospital administration and management, SEP employees and the public.
Knowledge of current practice management system.
Extensive knowledge of front-end operations (registration, charge entry, scheduling, etc.) and back office workflow as related to area of supervision.
Knowledge of clinical operations.
Demonstrated ability to work successfully in a team-based decision-making culture.
Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
Must respond to and follow through with requests from patients and/or stakeholders promptly.
Must work carefully and precisely with attention to detail.
Must utilize resources wisely.
Performs duties willingly and with initiative.
Shares necessary information so co-workers can do the same.
Cooperates with other departments and work groups.

Nice To Haves

Associate's or Bachelor’s degree

Responsibilities

Work with HR and leadership to interview candidates for openings.
Consult with manager to provide coaching and document performance concerns immediately, thoroughly, and accurately. Must partner with manager and/or HR to address and deliver formal corrective action.
Ensure new employees are properly oriented and are aware of the performance expectations of their position.
Accurately maintain and approve associate timecards via payroll system by the deadlines set by payroll.
Analyze staffing levels and schedule associates and providers to maximize efficiency and productivity. Maintain staffing levels based on established company metrics.
Coach associates on meeting established work goals based on various clinical and other key measurements.
Evaluate associate performance and provide feedback in a timely manner. Conduct annual performance evaluations for direct reports, obtaining stakeholder feedback as necessary and appropriate.
Through effective management, maximize retention and minimize associate turnover. Recognize employees for outstanding performance and work to keep associates highly engaged.
Maintain a motivational, positive, and supportive working environment for associates to include praise and recognition.
Communicate and administer policies and procedures as outlined. Consult with internal experts as appropriate to address policy and procedure issues.
Resolve associate and provider issues with assistance as needed from their immediate supervisor and/or Human Resources.
Communicate goals and objectives, financial performance, and other defined performance objectives to physicians and/or associates.
Conduct regularly scheduled monthly meetings with associates to review practice performance goals and objectives. Prepare agenda with minutes to be submitted to department leadership in a timely manner.
Other duties and responsibilities as assigned are completed on a timely, thorough and accurate basis. This includes the potential to fill in for other roles during times of short staffing.