Join a Great Place to Work! We’re looking for a Team Leader – Technology Operations to lead our Service Desk and Technology Operations teams. These teams are critical to delivering, monitoring, and supporting all technology services at ATC. If you’re passionate about technology, customer service, and leadership, this role offers an exciting opportunity to make an impact. As Team Leader, you will: Ensure effective delivery and management of IT/OT services. Oversee Service Desk and Technology Operations teams, defining strategy in collaboration with other leaders. Act as business owner for enterprise CMDB and ITSM, ITAM and ITOM platform. Plan, assign, and monitor work to meet deadlines and service levels. Track work status and provide regular updates and metrics to management. Communicate proactively with stakeholders and manage expectations. Review and approve production change requests per ATC change management processes. Conduct weekly team meetings and coach, mentor, and manage performance of direct reports. Maintain on-call status and participate in departmental on-call rotation. Stay current on industry developments and identify opportunities to apply technology to business activities.